Fast – Our team is available to you via Email or Phone for taking your website maintenance service requests. We have a commitment to a two business day turnaround on any task and we usually get those tasks done same day.
Proactive – In our maintenance plans we monitor your website for optimal performance. Every website is unique and requires regular updates and maintenance. When critical in nature – such as a security patch or a version update – this work is done immediately and billed to your account (as per your plan). Non-critical items are presented as a request for your approval prior to work being completed.
Knowledgeable – We hire technically skilled and proven web designers and web developers. We’ve vetted out all of our staff so that you don’t have to worry about the level of knowledge or capability. To add to that, we have a deep bench of expertise. Should you have a unique maintenance need, we can most likely meet it.
Friendly – We hire nice people that are easy to talk to. To add to that, you have the access to the entire team. If an issue arises that requires us to pull in additional resources, we do.
Accountable – We treat your time like the money and carefully tend to it. Bankable hours, online ticketing system, time tracking system and easy terms make Piratica highly accountable for your investment.